PSAV’s culture is one of our strongest competitive differentiators. Providing the right work environment for our team members will build high morale, the most essential element needed to provide industry-leading customer service that is highly valued and immediately recognized by our customers. Excellent service leads to customer loyalty and revenue growth, resulting in strong financial results. These strong financial results enable PSAV to provide superior resources for our team members, such as equipment and training, as well as enhanced career opportunities for them.
The PSAV Service Standards are the method by which our team ensures that we deliver consistent quality service throughout the entire organization. All team members view these standards as a priority and utilize them in their decision-making process no matter their position within the company. PSAV uses the alignment of these procedures to ensure our product delivery systems to our team members, our technical resources, and the facilities that we serve or venues where we conduct business. These standards include safety requirements, equipment guidelines, proficiency protocols, concern for our guests and consultation with our partners.
PSAV operations are ISO9001:2008 certified in Germany.