Corporate Responsibility: Cultural Values

PSAV Mission Statement

We create memorable experiences, helping people share ideas to inspire change. We are event technology professionals in the experience business and know our customers hold meetings to deliver messages, affect change and create memories.

PSAV Tagline:

flawless performance. dramatic results.

We perform flawlessly, whether understanding event goals, assembling the right team, executing without a hitch or billing quickly and accurately. We deliver results that have a positive impact on our customers’ success.

The PSAV Difference to Planners

We are the ultimate local resource, providing superior event technology, skilled guidance and consistent service. We offer a wide range of solutions geared toward satisfying your customers’ needs and enhancing the property’s overall value as a meeting destination, while continuing to drive revenue to your bottom line.

Passion

PSAV team members possess a passion for the work they do and put the same “heart and soul” into every event or task, regardless of its size or importance.

Customer Service

We believe attitudes are fundamental to exceeding customers’ expectations, both internal and external. PSAV adopts a servant leadership approach, as the leadership and our support functions recognise that PSAV’s success is totally dependent upon our frontline teams’ ability to successfully serve our customers.

Training & Development

Due to changes in technology, PSAV trains its team members to keep up with the technological advancements, as well as provide management and sales training. Through training and development, we encourage career advancement to support our team members’ career aspirations.

Communication & Transparency

We recognise the importance of open and honest communication at PSAV and we encourage all of our team members to be open, honest and transparent in everything that they do.

Inspiring Empowerment

We are passionate about inspiring empowerment in every team member; we promote the spirit of individual entrepreneurship to encourage the team members to have the confidence to contribute to the success of the Company.

Recognition

We take enormous pride in celebrating the customer service successes created by our team members and therefore we recognise and reward our teams’ for their energy, innovation and accomplishments when going above and beyond.

Accountability

From management to frontline, we measure the quality of our service and are accountable to our customers for our service levels. We deal with all customers, both internal and external, with a sense of urgency.

Global Connectivity

As a global organisation, our team members work across boundaries to share resources, knowledge and capabilities whilst striving towards the same end goal of supporting our customers.